Because of the nature of my handmade business, all sales are final. If you submit an order, you have agreed to the purchase of the item, it’s listing description and it’s photos. Please read the listings carefully and view additional photos before making a purchase.
In the rare circumstance a return is granted, it will be in exchange credit. You will receive a store credit for value of merchandise only (not including original shipping costs). Return shipping costs are at purchasers expense. Exchange credit cannot be applied towards additional shipping costs.
There will be absolutely no circumstance where an item that is labeled “Custom” or “Handmade-to-order” will be returned or exchanged.
Please note: based on the difference in production of ring size mandrels, ring sizes can have a 1/4 – 1/2 size variance between sizes on my mandrel and your mandrel. Ring sizing is similar to shoe sizing – once you know your sizing in a certain brand, you can use it as a reference for your future purchases.
Ready to ship— Items are already completed and just need processing time before they are dropped in the mail to you.
Custom orders — In the event that I take on a custom piece, please make sure to ask me a time frame on production. If we don’t discuss a time frame for your piece, please assume a minimum of 16 weeks on production before the item is shipped. Regardless of the discussed timeline, some orders may take 6-12 months to complete. Please be aware of this before committing to a custom piece. When you make a purchase, you are agreeing to the production terms as stated; refunds will not be granted because of a variance in production time. If you need your order by a guaranteed date, view the rush order section below.
Made-to-order — Items will be designated as made-to-order in the listing descriptions. Production time will vary depending on the time of year. Please refer to the items listing for an estimate on production time. If there is no listed production time or we don’t discuss a time frame for your piece prior to you purchasing the item, please assume a minimum of 16 weeks on production before the item is shipped. Regardless of the discussed timeline, some orders can take 6-12 months to complete. Please be aware of this before committing to a made-to-order piece. When you make a purchase, you are agreeing to the production terms as stated; refunds will not be granted because of a variance in production time. If you need your order by a guaranteed date, view the rush order section below.
Rush Order — If you need your order by a guaranteed date for an event or gift—please contact me PRIOR to placing your order to discuss if the timeline is doable. There will be an additional fee for a rush order. I will have the purchaser tell me a date that the item needs to be completed and shipped. The purchaser will also select the shipping method that fits their needs. The item will be shipped on or before the date agreed upon. If you intend to place a rush order, please choose the completion date wisely and make sure there is room for extra delays from USPS.
I do not offer guaranteed delivery by a certain date, the mailing system is too unpredictable for me to guarantee delivery. However, I offer guaranteed completion by an agreed upon date. It is up to the buyer to schedule their timeline accordingly and provide me with a date that fits into their schedule (with shipping times kept in mind.)
Please Note: Orders can sometimes take much longer than the estimate. Scheduling orders into my calendar is always a complete guess as far as production time. It is impossible for me to know exactly how long each piece will take to fabricate. I’m working on dozens of orders at any given time—so, if 1/4 of my orders take longer to complete than I had estimated, my entire schedule can be pushed back by weeks. Please be understanding of this when placing your order and know that I will never rush a piece just to meet a deadline as I feel the integrity of the piece could be compromised. With that being said, some orders may go beyond the designated production time frame. If this does happen, please be respectful of my integrity and know that I am working as diligently and efficiently as possible to complete your order. Should you have any questions regarding your deadline, please write me.
Pay in 4 equal installments. Get your items now. No interest or fees.
What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How does the payment schedule work?
Buyers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
What if I can’t pay an Afterpay installment?
If you are unable to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. You can read Afterpay’s purchase agreement here.
When will my order be delivered when using Afterpay?
Orders will ship as normally stated in the production and processing time terms. Once your first installment is made, your item is ready for shipment (unless production timeline interferes.)
Is there a dollar value limit for Afterpay?
Yes, your transaction must fall between $35 and $1000 to use installments by Afterpay. If you want to purchase a single item over $1000 and wish to use Afterpay, there are two options:
1. The total item cost minus $1000 must be paid as a non-refundable deposit to Bear + the Adelaide through Paypal. Two weeks from the deposit date the first installment from Afterpay is due. To set this schedule up, please email me.
2. You can also split the balance into two separate transactions and checkout with Afterpay on two separate transactions. There are no extra fees for doing this. Ex: $1600 item would have two $800 installment plans. The installment payment would be $200 on each transaction. To set this schedule up, please email me.
Visit Afterpay.com to learn more.
It is the buyers sole responsibility for the value of their order to arrive safely with the shipping method chosen; whether that be the physical item purchased, or the monetary value of the item if it were lost, stolen or damaged.
To ensure you receive the value of your item(s) in the event of loss, theft or damage; you must purchase shipping insurance at checkout.
If your order is lost, stolen or damaged; I will not offer a replacement nor a refund. Purchasing insurance will protect you so you are not at a complete loss after your package goes missing. If you decide not to purchase insurance, you are forfeiting the value of the package if it were lost, stolen or damaged.
As a small business, I can’t take a loss due to the post office mishandling or miss delivering a package. If I’ve completed and finished your item and the post office has received it; I’ve done what is asked of me and put in the work that I was paid to do. If the package goes missing or is damaged while in the carriers possession, I can’t forfeit my income for work that was already done. I can’t undo the work. If your item is being transited through a mail carrier, please insure it. That way if it doesn’t arrive for any reason, you’ll get a reimbursement and I can make that same item for you again.
If you need help filing an insurance claim through USPS or shipsurance I can help.
Please don’t ask me to declare a lower value on a customs declaration. This is in fact illegal. I have to sign my name on the declaration and lying with my signature can pose a threat to my business.
I will need approx. 3-5 business days after your item is completed to pack your order. After an item is purchased, it moves its way back to my workbench for a final polish before shipping. The 3-5 days allows me to polish and pack your order for shipment. After a large shop update, you may see a slight delay in processing time. I’m only human.
Business Days are Monday through Friday excluding these national holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
Bear + the Adelaide is ran and operated in Washington State. Because I have nexus in Washington State, in accordance to State and Federal law, I must collect sales tax from Washington residents. Sales Tax will be collected on goods purchased with a billing and/or shipping address located in Washington State.
I plead with everyone to know their ring size before ordering and to order with confidence. Because of the way I fabricate jewelry, it doesn’t allow for resizing. I torch solder only and don’t have laser welding machines for resizing.
To read more about ring sizing visit my FAQ page here
If you are intending to purchase a gift, I wouldn’t guess on a ring size. Guessing a ring size is even worse than guessing a shoe size. I would suggest a one-size-fits-all approach like a necklace or earrings. If you are having a hard time deciding what the recipient would like, you can always purchase a gift card.
Gift cards are not redeemable or refundable for cash. Lost or stolen cards will not be replaced. However, I will do my best to track down your gift card # if you can’t find it. Your gift card can be used on merchandise through BearandtheAdelaide.com only. They are not valid at brick and mortar.
Gift card balances do not expire. Only the purchaser and the recipient can use the gift card. The name on the transactions must match or the order will be immediately cancelled. This prevents misuse of the card from unauthorized parties.