Returns

Because of the nature of my handmade business, all sales are final. Please read the listing description carefully and view all photos prior to purchasing. If you have questions about fit, size or anything else please contact me through the submission form at the bottom of this page.

Production timelines

Ready to ship— Items are already completed and just need processing time before they are dropped in the mail to you. 

Pre-Orders/Custom Work—Timelines for fabrication are written in product descriptions. Fabrication timelines will vary from piece to piece. Some pieces may need 2 weeks while others may need 8 weeks. If a timeline isn’t listed in the item description; or if a timeline has not been discussed privately—please assume a 16 week turn around time before the item is shipped. Regardless of the disclosed or discussed time frame—be it under 16 weeks—some orders can still take up to 16 weeks to complete. Please be aware of this before placing a custom or pre-order. Although it isn’t too common to not meet the fabrication deadline, instances may arise where it can happen. When you submit your order you are acknowledging that you agree to a possible (again, not common but can happen) 16 week maximum. Refunds will not be granted because of a variance in production time. If you cannot commit to a possible 16 week maximum production time on your order, please wait for something to come available ready to ship instead. If you need your order completed by a guaranteed date, you can rush order it.

Pre order/custom work timelines will run Monday through Sunday except on these major holidays and planned vacations: New Year’s Day, Memorial day/weekend, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
Winter vacation: December 20th-Jan. 2nd
Spring/Summer vacation: TBA

Rush order If you need your order by a guaranteed date for an event or gift; please contact me prior to placing your order to discuss if the timeline is doable. There may or may not be an additional fee for a rush order depending on certain circumstances. Please feel free to email me to discuss it.

How I go about rush orders—the customer will provide a date that the item needs to be completed and shipped by. The customer will also select the shipping method that fits their needs. The item will be shipped on or before the date agreed upon. If you intend to place a rush order, please choose the completion date wisely and make sure there is room for extra delays from USPS for it to arrive to you on the deadline you need it by.

I offer guaranteed completion by an agreed upon date—not guaranteed delivery on an agreed upon date. The mailing system is too unpredictable for me to guarantee delivery by them. It is up to the customer to schedule their timeline accordingly and provide me with a date that fits into their schedule (with shipping times kept in mind.)

Please Note: Orders can sometimes take much longer than the estimate. Scheduling orders into my calendar is always a complete guess as far as production time. It is impossible for me to know exactly how long each piece will take to fabricate. I’m working on dozens of orders at any given time—so, if 1/4 of my orders take longer to complete than I had estimated, my entire schedule can be pushed back by weeks. Please be understanding of this when placing your order and know that I will never rush a piece just to meet a deadline as I feel the integrity of the piece could be compromised. With that being said, some orders may go beyond the designated production time frame. If this does happen, please be respectful of my integrity and know that I am working as diligently and efficiently as possible to complete your order. Should you have any questions regarding your deadline, please write me.

Custom Work

If you see an item for sale in my shop and inquire about having a similar piece made custom for you, know that it will be priced higher. Custom work involves additional communication, planning, researching, sourcing of materials and photography during the consultation phase. Custom work is a more involved and lengthy process for me. If custom work is out of your budget, keep an eye out for items in my shop that are listed as pre-order.

Custom work quotes are valid for 30 days.

At this time, I don’t work with client provided stones or materials.

Steps involved in the custom work process
1.Familiarize
Read over the custom work page here

2. Inquire
Send an inquiry through the submission form on the Custom Work page.

3. Approval
Wait for a response with an approval. Approval will be based off a number of things including my current workload, how flexible you are with your design based on your suggested budget and if your timeline is manageable.

4. Deposit.
A $500 deposit is required to to begin further detailed discussion on planning out designs, choosing and sourcing stones and discussing final pricing. The deposit is required 48 hours after the initial communication of your approval. Your deposit will be applied towards your total balance. Specific details about your custom piece will only be discussed after a deposit has been made. Sending photos, doing research, sourcing, planning, correspondence and pricing is billed labor. For whatever reason if you decide not to follow through with the custom work after your deposit has been made, your deposit is billed as labor and will not be refunded. I have never had anyone back out of an order before. I’m extremely easy to work with and will go above and beyond to make sure you are happy with your piece. However, if for whatever reason I decide that I am unable to accommodate your request after you have paid a deposit, I will return your deposit. (I haven’t ever had to do this.)

5. Consultation
The consultation period is a 10 day period where we have communication about your custom piece. Please be prompt with replies during this stage of the process. We will discuss anything and everything about your piece. The consultation may take less than 10 days or a little longer. I will not cut you off on the tenth day if we haven’t come to an agreement. I want to make sure you are happy with your piece. 

6. Balance Due and Signing Off on the design
When you sign off on the final design after the 10 day consultation period end, the remaining balance will be due within 48 hours. After you sign off on your design, the design cannot be changed. This is because I will have already purchased materials custom for you and began working on your piece. If there are any massive changes needed after you sign off on your design, you may be subject to a $200+ change fee. The $200+ fee depends on how far into the process I’ve gotten and what the change will be. If I have to scrap materials or resource a new stone, you’ll likely owe a fee. Please contact me ASAP if you need to make a change. I only foresee this happening with engagement ring requests, “I thought she wanted a sapphire, but she just said she hates sapphires *Gasp*”

7. Production begins
Production times will be discussed privately during the consultation. Discussed timelines are contingent on discrepancies in sourcing of stones & materials.

Engagement rings
Engagement rings are worn indefinitely and are rarely taken off. Engagement rings function a lot different than other pieces of jewelry. For a ring to withstand this kind of wear, it needs to be made with a harder stone and a more durable metal. Soft stones will not hold up to this kind of wear. Examples of soft stones are Turquoise, Opals, Pearls, Amber, Amazonite, Labradorite, Apatite, Azurite etc. If you insist on having a softer stone, special care will need to be taken with the ring. It will need to be kept from water, removed often etc. I don’t work with silver for engagement rings; it just doesn’t hold up for this type of wear. My most popular stone choices for engagement rings are Clear Diamonds, Salt and Pepper Diamonds, Sapphires (these come in a wide range of colors) and Moissanite. Moissanite is an absolutely beautiful alternative to a diamond. It has a disco ball effect compared to a diamond, it costs significantly less and its man made. If you are conerned about ethics and mining of diamonds, Moissanite is the most ethical you can get.

Know that my engagement rings will greatly differ from what you see at a big box retailer.

I suggest a minimum budget of $1,500 for an engagement ring, however, if you are on a tighter budget there are still some options for you.

Processing time

I will need approx. 3-5 business days after your item is completed to pack your order. After an item is purchased, it moves its way back to my workbench for a final polish before shipping. The 3-5 days allows me to polish and pack your order for shipment. After a large shop update, you may see a slight delay in processing time. I’m only human. 

Business Days are Monday through Friday excluding these national holidays and vacations: New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

Winter vacation: December 20th-Jan. 2nd
Spring/Summer vacation: TBA

Shipping guidlines

It is the buyers sole responsibility for the value of their order to arrive safely with the shipping method chosen; whether that be the physical item purchased, or the monetary value of the item if it were lost, stolen or damaged.

To ensure you receive the value of your item(s) in the event of loss, theft or damage; you must purchase shipping insurance at checkout.

If your order is lost, stolen or damaged and you have not insured your order; I can’t offer a replacement or a refund. Purchasing insurance will protect you so you are not at a complete loss after your package goes missing. If you decide not to purchase insurance, you are forfeiting the value of the package if it were lost, stolen or damaged.

As a small business, I can’t take a loss due to the post office mishandling or miss delivering a package. If I’ve completed and finished the item and the post office has received it; I’ve done what is asked of me and put in the work that I was compensated to do. If the package goes missing or is damaged while in the carriers possession, I can’t forfeit income for work that was already done. I simply can’t undo the work. If your item is being transited through a mail carrier, please insure it. That way if it doesn’t arrive for any reason, you’ll get a reimbursement and I can make that same item for you again.

If you need help filing an insurance claim through USPS or shipsurance I can help.

Signature confirmation If you place an order using Paypal and your order value is $750 or greater, it will be sent with signature confirmation and you will have to sign for it upon delivery. This is a requirement set by Paypal.

International shipping

I ship to many countries and have to manually add them to my shipping service. If you don’t see your country listed, please send me an email and I will see if there are any prohibitions or restrictions for mailing to your country.

Shipping prohibitions and restrictions are regarding jewelry crossing borders, or jewelry content, ie: diamonds, precious metals etc. Some countries listed below are not covered by shipsurance to ship to from the United States.

Prohibited countries/locations:
Afghanistan
Africa
Angola
Bolivia
Brazil
Burma
Congo
Cuba
Greece
Hungary
Iran
Iraq
Italy
Ivory Coast (Cote d’Ivoire)
Liberia
Malaysia
Nigeria
North Korea
Paraguay
Russia
Sierra Leone
Somalia
Spain
Sudan
Syria
Turkey
Venezuela

Sales tax

Bear + the Adelaide is ran and operated in Washington State. Because I have nexus in Washington State, in accordance to State and Federal law, I must collect sales tax from Washington residents. Sales Tax will be collected on goods purchased with a billing and/or shipping address located in Washington State.

Gift Card terms

Gift cards are not redeemable or refundable for cash. Lost or stolen cards will not be replaced. However, I will do my best to track down your gift card # if you can’t find it. Your gift card can be used on merchandise through BearandtheAdelaide.com only. They are not valid at brick and mortar. Gift card balances do not expire. Only the purchaser and the recipient can use the gift card. The name on the transactions must match or the order will be immediately cancelled. This prevents misuse of the card from unauthorized parties.

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