Before contacting me, please read the FAQ below to see if it helps guide you. If you’re looking for information regarding returns, payments, shipping and processing times etc.—you’ll find that information on my shop policies page under the ‘about’ tab.
A: First, let me explain what designates custom work. A custom piece is when you come to me with an idea or a vision. I would then take that idea and fabricate it into a piece of jewelry for you that demonstrates my design aesthetic. Example: you want a pendant of your dog and want an opal in the design. Custom work is entirely different than items that are pre-ordered.
I no longer am doing custom work. In my first 3 years of business, I operated almost entirely by doing custom work. I’m grateful for every order I had in the beginning because it helped shape me into the designer I am today. If I’ve ever done a custom piece for you—thank you—you contributed greatly to my persistence and dedication as a jeweler.
A: I occasionally will launch items that are available for pre-order. For these items, I will select what item is available to be ordered. I will either set a launch time & date and pick a max quantity for availability—or—offer up items through my instagram story that have been laying around on my bench unfinished. If you decide to purchase any item designated as pre-order, I will need time to finish the piece for you.
Accepting pre-order items does not mean I am open to taking random orders upon client request. Please wait for me to announce when pre-order items are available. For more information on production time frames please view my shop policies page.
A: Please visit the how to purchase page under the about tab for more information.
Q: If you don’t do custom work, how come you always mention that you have other orders you’ve been working on in between your collections?
A: There are many instances and circumstances as to why I have piles of orders on my bench at any given moment:
- I will occasionally offer up ‘pre-order’ items as mentioned previously.
- Over the years I’ve made thousands of pieces of jewelry—so I get pieces back for repair, chain replacement, polishing etc. quite frequently.
- There are also times where I will make a mistake and oversell something. In that case, I will always offer up my services.
- Sometimes I will offer to replicate a design I’ve made in the past given a certain circumstance and other times I will take a special order from a long time client.
NONE of the circumstances above fall into the ‘custom work’ category.
A: I suggest figuring out what type of ring you are going to purchase first so you can get familiar with the style of band on the ring. Your ring size will vary based on the width of the band. Getting a ring size based on band size will be a good starting point. Then, you can learn how to fluctuate your sizing based off what you’ll be buying in the future. Going to a reputable jeweler will ensure you get an accurate reading. Its not a bad idea to get a couple ring size measurements for different band styles.
A: I am entirely focused on small scale quality production. Having said that, I am open to discussing wholesale and consignment options via email.
A: I don’t right now but I do have have plans for future workshops across the state. I also have organizational templates in my shop for my fellow smiths.
A: I wish I had the time to meet up with everyone to deliver orders, but I can’t possibly cram anything else into this hectic schedule. I will ship all orders regardless of location.
A: I make zero profit off the cost you pay for shipping. This money is used for materials to ship your item as well as the postage fee. The postage fess include base postage plus additional add ons like insurance and/or signature confirmation.
A: I get this question all the time and the answer is always the same—no. Please wait at least 7 business days (In the US) after the package has been scanned in before contacting me about the location of your order. USPS’ tracking info sometimes doesn’t show up right away. Give it a few days. I have only ever had one package lost out of the thousands I’ve shipped. Crazy, right?
Unfortunately, no. I plead with everyone to know their ring size before ordering and to order with confidence. Because of the way I fabricate jewelry, it doesn’t allow for resizing. I torch solder and don’t have laser welding equipment for repairs or resizing. With torch soldering, I would have to re-heat the entire piece and it would compromise the integrity of the design. Stones would also have to be removed, again, compromising the integrity of the design. If you absolutely must get your piece resized, take it to a credible jeweler who specializes in repair work. This doesn’t mean another similar jeweler on Instagram, it means someone local who has a reputable business in jewelry design and repair. These businesses are completely different than what I do. Usually these places are popular stores in town for bridal, anniversary, engagement jewelry etc. These types of businesses will surely have the equipment needed to do a resize without having to remove the stones and heat up the entire piece of jewelry.